IT Support Packages

Galactica understand there is different requirements and needs for all elements of business from small, medium large through to industrial. We have listened and provide you full availability and transparency with our services and costs and no hidden costs provided throughout Essex Southend, Rayleigh, Rochford, Leigh on Sea and Basildon with the optional providing in the City of London.

Our services are backed up by a 100% satisfaction guarantee

Unlimited Package

£520.00 – Most Popular!

  • Includes all benefits from Platinum, Gold, Silver & Bronze package
  • Includes all benefits from Security Package
  • Network Operations Centre Monitoring
  • Introduction to Cyber Essentials
  • Preparation for ISO27001
  • Project Implementation & Management
  • Business Continuity Management
  • Engineer ADHOC Callout Service
  • Web & Domain Hosting Services

Platinum Package


  • Includes all benefits from gold package
  • Project Implementation & Management
  • Business Continuity Management
  • Engineer ADHOC Callout Service
  • Web & Domain Hosting Services

Gold Package


  • Includes all benefits from silver package
  • 24/7 Support & Monitoring Solution
  • Security & Intelligence Support
  • Security Firmware & Patching
  • Engineer In Hours Callout Service - Unlimited
  • Engineer Out of Hours Callout Service - Unlimit

Silver Package


  • Includes all benefits from bronze package
  • Dedicated Account Manager
  • Bespoke Service Level Agreement
  • Access to Telephony Support
  • Consultancy Support
  • Hardware & Software Upgrades

Bronze Package


  • Includes all benefits from PAYG Plan
  • GITG Standard Service Level Agreement
  • KPI Measurement
  • Access to Telephony Support

PAYG Package

£19.00 – Per User

  • 09:00 - 18:00 Support & Monitoring Solution
  • Access to Email Support via N-Able Ticket System
  • Infrastructure Management Solution

Security Package

£120.00 – Standalone

  • Network Operations Centre
  • Intelligent Monitoring
  • Reporting & Data Insights
  • Intuitive Scripting
  • Dynamic Device Grouping
  • Traffic Analysis
  • Fault Detection & Response
  • Maintenance
  • Network Configuration Control
  • 10% Off Cyber Essentials

Cyber Essentials/ Plus


  • Cyber Essentials Accreditation
  • Cyber Essentials Plus Accreditation
  • Optional Preparation from £60.00 Per Day
  • Optional Consulting from £60.00 Per Day
  • 20% Off Unlimited Package Indefinately
  • Commit to completing cyber essentials, Galactica shall donate £200.00 to a chosen charity of choice


Our strategy and approach to IT and Security consultancy and support can give you the freedom to focus on your organisation and clients without worrying about IT and safety on your daily list. We make it easy to receive a personalised quote based on your unique environment, challenges, business goals or Crisis Management plan. Call us today to receive a Free Online Quote!